For support with computers and services of the ZIM, as well as the university network, the ZIM maintains a regular advisory service for its users led by the student assistants in the user support office (T.11.04, phone 3295) from Mon-Fri 8:00AM to 6:00PM.
All users are advised to consult the support team only if the available documents for self-help are not sufficient. In addition, scientific advice is provided by the scientific staff of the ZIM. We ask, however, to first consult the support team for advice. They're acting as agents to refer you to the responsible employee.